Frequently Asked Questions

Find answers to your questions about the iP Utility Safety Conference & Expo. If you have any further questions, don't hesitate to contact us.

iP Utility Safety Conference & Expo Statement on the Coronavirus (COVID-19) Outbreak -- March 19, 2020

As you are aware, most of the utility industry is experiencing a travel ban due to the COVID-19 pandemic. For this reason, the iP Utility Safety Conference & Expo is going to take place virtually. This way, all who attend will have the ability to learn from our amazing presenters, visit with our exhibiting partners, network with peers and earn CUSP points.

Rest assured that we will send further details as the event gets closer. 

We appreciate your patience and understanding.


iP Utility Safety Conference & Expo Statement on the Coronavirus (COVID-19) Outbreak -- March 11, 2020

Utility Business Media and iP Utility Safety Conference & Expo staff are closely monitoring the coronavirus situation and will comply with local, state and federal agencies to plan for a safe event.  

At this time, health departments in the state of Arizona have not requested the cancellation of any gatherings because the current risk of person-to-person spread in their jurisdiction remains low.

We’re very grateful for the ongoing support of our exhibitors and attendees who continue to register and plan for the show. We have not experienced any adverse impacts so far.   

If you are attending the iP Utility Safety Conference & Expo:

We encourage you to become familiar with the World Health Organization’s suggested safety precautions, which include:

  • Thoroughly washing your hands with soap and warm water for at least 20 seconds or using alcohol-based hand sanitizer (The iP Safety Conference will be providing alcohol-based hand-sanitizer stations throughout the event.)
  • When coughing and sneezing, covering your mouth and nose with a flexed elbow or tissue, and then discarding the tissue immediately into a closed bin.
  • Avoiding touching your eyes, nose and mouth with unwashed hands.
  • Providing yourself with personal space and avoiding physical contact (e.g., shaking hands) with other attendees.
  • Staying home if you have a fever

There is a lot about COVID-19 that is still unknown, but what we do know is that personal hygiene is critical. We hope that people follow the science, implement the recommendations of public health agencies and continue to participate in the activities that make our world a connected one. 

At the World Health Organization press conference, Director-General Dr. Tedros Adhanom Ghebreyesus stated, “Our greatest enemy right now is not the virus itself. It’s fear, rumors and stigma. And our greatest assets are facts, reason and solidarity.”


See below for additional Conference FAQs



Early Registration / Badge Pick-up
Monday, May 4, 2020
6:00 - 8:00 pm

Conference Hours
Tuesday, May 5, 2020
6:30 am Registration begins
7:30 am - 4:15 pm

Wednesday, May 6, 2020
7:30 am - 4:45 pm

Thursday, May 7, 2020
7:30 am - 2:15 pm

Expo Hours 
Wednesday - Thursday, May 6-7, 2020
8:30 am - 2:00 pm

Schedule & Logistics

Where is the iP Utility Safety Conference & Expo held?

The iP Utility Safety Conference & Expo will be held from May 5-7, 2020 at:

Renaissance Phoenix Glendale Hotel & Spa
9495 W. Coyotes Blvd.
Glendale, Arizona 85305
+1 623-937-3700

Is shuttle transportation available from the airport to the conference?

Transportation is not provided by the iP Utility Safety Conference & Expo.

Is there a cost for parking?

If you're staying at the Renaissance Phoenix Glendale Hotel, parking is $10/night billed to your room. There may be other onsite parking charges if you're commuting to the hotel. For more information, call (623) 937-3700

Is lodging included in my conference registration?

No, all attendees are responsible for the cost of their own lodging. You can reserve a room in our block at the Renaissance Pheonix Glendale at

What meals are included?

Tuesday, May 5
Breakfast buffet, seated lunch & evening welcome reception

Wednesday, May 6
Continental breakfast & seated lunch

Thursday, May 7
Continental breakfast & boxed lunch

When and where is the iP Conference Welcome Reception?

The complimentary Welcome Reception, providing food and networking, will be held on Tuesday, May 5, 2020 from 6:00-8:00 PM at Salt Restaurant. It is withing walking distance of the Renaissance Phoenix Glendale Hotel. Cash bar on site.
Salt Restaurant
6751 N Sunset Blvd.
Glendale, AZ 85305

Please wear your conference badge in order to gain entrance to the Welcome Reception.

Registration & Badges

Do you offer group discounts?

Yes, if your group is 6 or larger you can fill out the iP Safety Conference Group inquiry form on our website ( or call 815-459-1796 and ask to speak with Stacy.

When can I pick up my badge?

Early badge pick up will be available on Monday, May 4th from 6-8pm at the Conference Center Registration desk.

On Tuesday, May 5th, you can pick up your badge beginning at 6:30 am.

What is the policy for name badges?

All conference attendees must wear their badge for the iP Utility Safety Conference at all times. A Full Conference Pass badge allows you access to the keynote breakfast, all onsite educational sessions, panel lunches, the welcome reception, and the exhibit hall.

Can I cancel my registration? What is the refund policy?

Should you be unable to attend, a substitute delegate is welcome at no extra charge up until April 13, 2020. An email must be sent to [email protected] requesting the change. If no substitute is available, a credit will be kept on file for the payee to use at a later date.

I’m curious about the Conference Pass + 1-Year Online Education. Can you tell me more about what it includes?

The Conference Pass + 1-Year Online Education is a bundle of two offerings: your registration to the conference and a one-year subscription to our online video learning platform, iPi Online. During the conference, we will video record select presentations and add them to the iPi Online catalog as courses that earn you CUSP points. Additionally, your iPi Online subscription will include access to more than 100 hours of presentations from past conferences and educational events. To learn more about iPi Online, visit the website at

Where to Find Information

Do you have a letter for communicating with leadership about this conference?

Yes, we have a letter outlining the benefits and costs of attending the 2020 iP Utility Safety Conference & Expo in Glendale, AZ. Click here to download the letter.

Where can I go for more information prior to the conference and while I am at the conference?

Prior to your arrival, the best resource for current and up to date conference information is our iP Utility Safety Conference App (Download the Attendify App; after downloading, search for iP Conference Glendale 2020) that is available in the Apple App and Google Play stores. During the conference you can use the iP Utility Safety Conference app or visit us at the registration desk at the Renaissance Phoenix Glendale.

Are there presentation handouts?

All presenters are encouraged to make their presentations available for download, but not all choose to do so. Available presentations can be downloaded via the conference app if you’ve registered for the conference.

You can also go to and enter the password supplied to you in your conference registration packet.

Can I get video recordings of presentations?

Select topics from the iP Utility Safety Conference are turned into online courses through the Incident Prevention Institute (iPi) Online and will be available in batches starting one month following the conference. To view these courses as well as more than 100 hours of video from prior conferences, register for the Conference Pass + 1-Year Online Education.  If you didn’t choose the Learn Year Round bundle when you registered for the conference, but would like to add it now, contact Stacy Fowler at 815-459-1796 or by email at [email protected].

How do I become a speaker at the next iP Utility Safety Conference & Expo?

To submit your presentation for considerationfor a future iP Utility Safety Conference & Expo, please fill out the form at

The next conference will be in Orlando, FL from November 3-5, 2020.

Credentials & CEUs

Are you holding the CUSP program at the conference?

Yes, the CUSP program will be held from May 7-8, 2020 at the Renaissance Phoenix Glendale Resort & Spa. Please visit and complete the application to apply to take the CUSP exam. You are encouraged to apply early as we always reach capacity. After you have received notice that your application was approved, you can register and make payment for the CUSP program.

The CUSP program as it requires a separate registration and is not included in the iP Utility Safety Conference & Expo registration.

Can I receive continuing professional development credit?

By attending the full iP Utility Safety Conference, CUSP credential holders will earn 20 CUSP points. All others can earn up to 1.6 CEUs for attending the full conference.

How do I request continuing professional development credit?

Get your badge scanned at the door to each classroom, roundtable or panel discussion. If you miss one, simply find a staff member wearing a button that says “Get Scanned Here.”

To request CEUs, please contact Catherine at [email protected]

Photo Release
Registration and attendance at all iP Utility Safety Conference & Expo events, sessions and other activities constitutes an agreement by your registration for Incident Prevention’s use and distribution, both now and in the future, of the registrant or attendee’s image or voice in photographs, video recordings, electronic reproductions, and audio recordings of such events and activities.

Program Disclaimer
Every effort will be made to ensure that the program schedule and events remain as published. However, unforeseen changes may occur. The iP Utility Safety Conference & Expo reserves the right to make program changes. Please review the schedule on-site or check your iP Utility Safety Conference App for updates.

Cancellation Policy
Should you be unable to attend, a substitute delegate is welcome at no extra charge up until April 13, 2020. An email must be sent to [email protected] requesting the change. If no substitute is available, a credit will be kept on file for the payee to use at a later date.

Meet the team

Meet the people behind the iP Utility Safety Conference & Expo

Learn Something New

30+ hours of educational sessions to choose from

360 Memorial Drive, Suite 10, Crystal Lake, IL 60014 | 815.459.1796 | [email protected]
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