Having solid de-escalation skills is more important now than ever. And for utility employees, de-escalating volatile situations in the field requires unique skills that typical training programs fail to address. This session will focus on the specific training needs of utility employees and introduce the skills and approaches for effective conflict de-escalation.
Learning objectives include:
- Basic situational awareness concepts
- The obstacles and issues of de-escalation in the field
- Effective de-escalation methods and training approaches.